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About Indiana PathWays for Aging Member Support Services (IN MSS)

We’re here 8 a.m. to 8 p.m., Monday through Friday.

The Indiana PathWays for Aging Member Support Services (IN MSS) program helps you get the care you need in the Indiana PathWays for Aging program (PathWays). We can answer questions about plan benefits and services, work with your coordinators, providers, and managed care entity (MCE), refer you to resources, and support you in addressing issues.

How we help

Educate

We answer questions about PathWays benefits and services. To learn more, go to in.gov/pathways.
We help you understand your rights and responsibilities. To learn more, go to Rights and responsibilities.
We help you understand grievances, appeals, external reviews, and state fair hearings. To learn more, go to Grievances and appeals.

The senior adult woman listens carefully as the caregiver explains the program.

Mediate

We talk with your care or service coordinator about access to care.
We help you share care concerns with your health plan (MCE), your care or service coordinator, or providers.
We help you resolve problems with quality of care issues or any other issues you experience while enrolled in PathWays for Aging.

Senior couple shake hands with a caregiver.

Refer

We refer you to your care or service coordinator for support.
We refer you to your health plan (MCE) about the services they provide and how they can assist you.
We refer you to community partners for other types of help.

Asian caregiver consults with a senior woman.

Support

We help you make informed choices about PathWays.
We help you file a grievance or appeal. We can also help you get ready for a state fair hearing. To learn more, go to Grievances and appeals.